canadian business etiquette

Approximating appropriate behaviour for a given context will lead to you being seen as competent, even though it has no bearing on your actual knowledge or abilities. Business News with BITE. Beyond that, however, dress code varies widely with the location, industry, and corporate culture of each institution. Here are some top Canadian workplace etiquette tips to make the cultural transition just a little bit easier: Tips for Interviews Interviews may seem daunting whether you are home or trying to find a placement abroad, but when you are invited to interview for a position in Canada, there are … There isn’t much formality about who initiates handshakes. – Before setting a meeting, check that it is not Ramadan. After all, they are the foundation of how we conduct business with other countries and their effectiveness explains why we are successful in our business relations and transactions. Manners and Etiquette in Canada The stereotype of the “polite Canadian” may be cliché, but it does have some basis in reality. Interrupting is very rude. The guest should sit to the right of the host with other attendees taking the remaining seats. – Eye-contact is important during business meetings in Canada. 3. Grooming (brushing hair, cleaning teeth whether with a toothbrush or a toothpick, trimming nails, ideally even blowing nose) is done in private. Let us start by unravelling the first major pitfall that … If someone has political views that you find repellant, but you still have to work with them, it’s best not to know. Canadian Business Etiquette (Do’s and Don’ts) DO expect business negotiations to end in a direct plan of action. Arbitrage Magazine People usually introduce themselves by their first name and exchange business cards afterwards. “Nice haircut!” is generally fine, but commenting on a woman’s makeup is offensive. Hated it? Avoid email specific abbreviations (i.e. To call over a waiter or person of service, do not wave or yell. Most Canadians identify themselves very strongly with their province. If you want to add yourself to this blog, please log in. More Tips. Canadian Business Meeting Etiquette. The cheque: The person who issued the invitation should always pay the bill. These new cultures include European, Asian and American. Although English is spoken by most Canadian people, French is the nation’s other official language, and is predominantly spoken in Quebec, Ottawa and New Brunswick. Seating: The outward facing seat should go to your client or distinguished guest. The COE Tool Box is a collaborative knowledge repository of tools and technologies used to develop OR applications. You will appear confident and knowledgeable about norms in your new country, putting yourself and others at ease! Behaviour to consider for business transactions and life in general: Eye contact is … “Close talkers” are seen as alarming and social touching is frowned upon. Writer Bio. Her work includes writing website content and small client projects. Canadian Dining Etiquette Table manners are relatively relaxed and informal in Canada, but Quebec is a little more formal. It’s also a specific cultural thing: in some cultures strong fragrances are normal, while in Canada subtle fragrances are fine in most settings but many office and healthcare environments nowadays are scent-free, so err on the side of boring (again). Having friendly relationships with your coworkers is essential to you enjoying your work! It’s expected that everyone at a meeting will contribute; if you don’t speak up or offer your own opinions, you will be seen as disengaged or incompetent. Liked this article? — and then no longer than an hour. In one province, you can expect to hear a lot of French in the office. Global Business culture is a leading training provider in the fields of cross-cultural communication and global virtual team working. Learning Canadian business etiquette norms will make you a “client-facing” employee. Generally stay away from politics, religion, and money until you know someone very well. Although Canadians may avoid eye contact while walking down the sidewalk (for example), they generally have strong eye contact in conversation, and not making eye contact with the person you’re talking to will make them see you as shifty, uncertain, or unreliable. This ties in with the clean thing: it will be very embarrassing to all concerned if you don’t wash regularly. It’s not necessary to be deferential to higher status people; you can contradict anyone as long as you back up your position with facts. Just. Greetings and farewells. Over time, you will end up sharing more personal details as you build relationships with your colleagues, but Canadians tend to take a while to get there. The easiest way to figure out what that culture is, is to observe and ask. Respect for opinions, equality, diversity and justice are, however, the values governing the business environment. The consideration of language is also a crucial aspect as Canadian business dealings. Not making eye-contact might make the other person think that you are shy, insecure, or even insincere! Absence of strong smells is good. What are your observations about Canadian professional etiquette? Canadians generally have fairly large and rigid personal space. Here are a few of the main norms that are relevant in Vancouver (and most of English-speaking Canada). Spitting in public is considered rude. Business etiquette in Canada Every culture has different norms for behaviour. At the end of the meeting, leave with a “thank you,” handshake and a … Otherwise, you may safely assume that English is the preferred language of communication. – A typical business day is usually from 8:00 am to 2:00 pm in the summer and 9:00 am to 1:00 pm with an extra 5:00 to 7:00 pm in the winter. Click here to add Website to your Favorites List. DO make enquiries in advance … A handshake is the usual greeting but business associates in Quebec may greet one another with a kiss on the cheek. Share the post "Canadian Business Etiquette 101", Written by Oxana Tsirelman, Online Editor, http://www.flickr.com/photos/mtl_shag/477388826. So, if you’re planning on doing business with French Canadians, you better brush up on your French and preparing your materials in both English and French. Another important thing to bear in mind when doing business with Canadians is that Canada is a cultural mosaic and adheres to British practises that have accumulated over the past 200 years. Keep messages clear and brief. Here are a few of the main norms that are relevant in Vancouver (and most of English-speaking Canada). Parties are always encouraged to make their thoughts known and are pushed to play fair. This country-specific business culture profile was written by Keith Warburton who is the founder of the cultural awareness training consultancy Global Business Culture.. Moroz explains: “business negotiations are likely to end in a plan of action, but the decision process is not hurried. (It’s still sometimes done, for various reasons!). It’s also useful to ask about your business partners’ language preference prior to your interaction. Business customs are similar to those in the U.S. or the U.K., but etiquette is very important. Approximating appropriate behaviour for a given context will lead to you being seen as competent, even though it has no bearing on your actual knowledge or abilities. Once again, it is important to distinguish between what business etiquette is commonly practiced in both the English and French speaking regions of Canada. Having knowledge of Canadian etiquette in business and social situations, however, is more than just about good manners; it will help you make connections in your new home with neighbours, colleagues and peers. Moroz explains: “business negotiations are likely to end in a plan of action, but the decision process is not hurried. The consideration of language is also a crucial aspect as Canadian business dealings. Patience is a similarly important factor of the business deal. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Arbitrage Magazine. BTW, ICWUM, etc.). There is generally a period of small talk before getting to business, but it does not tend to last very long. Email Etiquette 1. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Body language tends to be quite reserved with few visible shows of emotion or anger. Liked this post? What is Canadian etiquette at work? Saying goodbye isn’t as drawn-out a process as in (say) England; Canadians tend to be polite but succinct. Canada has a population just less than 30 million people in a country twice the area of the United States. This country has opened and continues to open its arms to a multitude of new immigrants, who have brought their customs with them into Canada. Every culture has different norms for behaviour. – The … The Arbitrage Magazine is a resource for young professionals looking to become tomorrow's leaders and informed global citizens. [pullquote]Canada is a cultural mosaic and adheres to British practises that have accumulated over the past 200 years[/pullquote]Canadian business meetings are also more democratic as efforts are made to reach a consensus between all parties involved. Registration on or use of this site constitutes acceptance of our User Agreement (Revised 11/13/2010) and Privacy Policy (Revised 11/13/2010). You will gain an understanding of a number of key areas including: 1. In comparison with meetings in the US, meetings in Canada are relatively more formal. Canadians may appear reserved, but tend to warm quickly to newcomers, establishing an informal and easygoing manner once a more familiar relationship is created.”. Formal business dress is the same for both countries: dark business suits and ties for men, and pants or skirts with a suit jacket for women. Similarly, business structures vary as well and the same goes through business etiquette. Be very careful about making personal remarks. Use Continental table manners. Restrict yourself to two, maximum. Canada Introduction. Why not buy the ARB team a beer? Be patient, as it may take some time to receive the green light on a project’s go ahead.”. An employer does not want to be embarrassed by the behaviour of any employee. We cover all topics with a business angle, but without the stuffiness. Furthermore, Canadians prefer to keep their business dealings as direct as possible. Every workplace has its own culture. Personal space. Be patient, as it may take some time to receive the green light on a project’s go ahead.”. Why not buy the ARB team a beer? In the francophone province of … Language 2. Read more about Canadian business etiquette at InternationalBusiness.org before you visit the company in Canada. Just click an ad or donate below (thank you!). 5. Review the content of your email prior to sending it out. That said, Canadians are not as obsessed with time as Americans. A: A meetings should not go longer than 30 minutes, unless it’s a formal meeting with many action items (like a training, product demonstration, etc.) Canada Business Etiquette & Culture . Return emails promptly – within one business day. Turn your phone off before the meeting begins or leave it in your bag with the ringer off. You may find Canadians to be initially reserved, but they usually warm up as conversation proceeds. ArbitrageMagazine.com © 2010 Arbitrage Magazine Inc. All rights reserved. Johnson holds a degree in English from North Carolina State University. Of course, it goes without saying that punctuality is crucial to reputation and building mutual trust. This means your employer can be confident that you are able to work with a group, meet a client, or make a presentation in a calm, friendly and professional manner. Canadian businesspeople are conservative in manner, speech, and dress. 4. Product info; The Business Etiquette Briefs Pack contains ALL 20 of the briefs listed in the series. Use proper English, spelling and grammar. Canada is a nation with fairly strong conventions of social etiquette, and properly obeying and understanding these rules is an important way to “fit in” to broader Canadian society. Business etiquette in Canada dictates the use of formal titles of "Mr" and "Ms" on introductions, but Canadian businesspeople usually switch to a first-name basis fairly quickly. The cultural rules of North American business are simple and finite; any business guru and amateur is familiar them. Ukrainian historian Valentyn Moroz points out that Canadians typically conduct business with the utmost grace and that they are “especially appreciative of those who maintain politeness and an adherence to protocol. Comment below and share your opinions with other ARB readers! The Canadian School of Protocol and Etiquette is an organization dedicated to providing uniquely Canadian consultation and education aligned with international standards of etiquette… Purchase the entire combo pack for $149.99 and save $50.00. Once they get to know one another then they become friendly and informal. Canadian businessmen often begin relationships in a reserved manner. ARB Team Being  succinct and clear are highly valued: if you try to impress by name-dropping or making inflated claims, it will backfire. Punctuality is also important for proceedings to run smoothly and on schedule. Canadians Are Not Americans. Boring is good: natural-looking hair, conservative clothing, unobtrusive makeup. As to the art of conversation, it is necessary to remember that Canada is officially bilingual in French and English, and be ready to utilize these languages in meetings. However, decisions are not hurried and the open discussion style of Canadian negotiating may set a slower pace for business. Each of those races enriched the nation with their customs and traditions, which have been woven into its existing Anglo and Franco roots. Include a subject line to clearly identify the purpose of your message. – No business is conducted on Friday – the Muslim holy day. Punctuality is demanded for business meetings and social occasions. It’s standard to stand up and shake hands (firmly but not violently) at the beginning and end of meetings. Asking direct questions about people’s lives can be seen as rude, but open-ended light questions like “Do you have anything planned for the weekend?” are generally fine. 2. Only drink if your host or client is also drinking. Chatting with colleagues. Never ever ask anyone if they’ve lost weight–it implies both that you thought that they were fat before and that fat is bad–and never ever. Business cards are commonly exchanged in Canada. Most people do not work on Thursdays either. Canadian etiquette, business culture, manners, and Geert Hofstede Analysis for Canada. Business culture in Canada is a blend of American, British, and French tendencies; that is, practices vary depending on the region. Instead, keep an eye out for them until they make eye contact, and then nod or raise your hand. – Canadians will also feel more comfortable talking when they can look you in the eyes. If there is a line for something, always queue and wait for your turn. Cockiness and flaunting are looked down upon, even viewed suspiciously. Clean is good: clothes, shoes, and other accessories should be clean, well-fitting, and in good repair. Liked this post? Author. Greetings Common accepted greetings are vastly different between the English and French speaking populations of Canada. Keep it to 80% business, 20% small talk. Eye contact. Excessive body contact, gestures in greeting, or loud conversation generally are frowned upon. Thus punctuality is expected and meetings often start with some type of polite small talk. After all, if you’re late for a business meeting, your business counterpart will start getting negative ideas. If a conflict arises, you are expected to let your Canadian counterpart know immediately. Canadian workplaces may be different than what you are used to. Dining etiquette for utensils. J. Johnson has been completing freelance writing work since September 2009.

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