you've been warned. However, she never returned with my coke. I am being over-charged for my BT Infinity package. Horrible customer service, Horrible broadband, worst experience ever. Sat 30 Dec 2017 02.00 EST. But it just seems to be water off a ducks back to them. The first online assessment was quite easy as it only asked for a few details. The go supreme. BT are the worst communications…. “ This company overcharged by mistake, admits he error, but die not pay the refund. It appears loyalty as a long-standing BT customer counts for absolutely nothing. .. Nightmare customer service. So I am paying double the costs to use someone elses wifi which they too are paying for!!!??? I opened it again; they closed it again still with no attempt at resolution.The matter is now with the Ombudsman. Recent recommendations regarding this business are as follows: "Dont go to BT worst than the others", "There are other phone companies", "Go for sky don’t go for BT. BT.....3 months trying to get an elderly vulnerable relative connected.....multitude of phone calls and false promises. Yes, Seventeen hundred) .. been fighting it since 24th .. still no reply .. been told my account is on hold so dont worry .,. BT are quick to blame their customers for faults. Just get me someone to deliver a decent & acceptable level of customer service. Worst company ever Avoid! This year I started shopping around and found most other credible providers are much cheaper. BT Business .. what a terrible experience .. was offerec an upgrade . Worst EVER customer experience from BT Business. Can’t call customer service either. I've complained several times about the poor standard. I rang BT today to see what they could do, they offered to lower BT sport from £14 to £12 and lower my main bill by £2, saving me £4 a month in total, but they would be renewing my contract for a further 24 months! 95. Poor communication which culminated in a customer service representative putting the phone down on me when I asked why my Engineer had failed to show up earlier today. Couldn't fit a phone line into my home despite 3 visits. I was forced to use their public Wifi after moving house. Online chat couldn't help. I worked and lived in 4 countries, I had to deal with many telco providers for my professional life, and this is by far the worst telco provider I've ever seen. New customer trying to speak with someone about my order but been waiting 20-40mins per day (for a week) to speak with someone but nobody answers the phones. I interviewed at BT (Llanelli, Wales, Wales) in Jan 2018. Really frustrating. The second part was 3 modules with different aspects of customer service. BT are the worst communications provider I have ever had the misfortune to deal with. The phone interview was 3 days later. Nothing ever gets a reply. Next appointment - guess what no one turns up, no news. Good pay but hours are in shifts so can sometimes be annoying. I must say that this has been the worst customer service I have seen in my life. BT is investing in improving service, and has set a target of answering 90pc of customer calls in the UK by repatriating call centres. I've complained several times about the poor standard. They scored 38% and 45% respectively with … BT hires 1,000 UK call-centre staff in pledge to improve poor customer service. Customer Service Advisor (Former Employee) - Blackburn - 3 March 2020. Recently I wasted over 3 hours of my life being transferred from department to department (and country to country), being put on hold, ignored, left to listen to repetitive drivel of music, and generally treated with utter contempt. To the C level executives in the company, your karma of greed will unfold. Worst broadband providers named - as well as who offers the best service It's bad news for anyone with Sky, TalkTalk or BT broadband as they ranked among the worst providers for service … Atrocious customer Service, Was misinformed by BT Broadband representatives, Do be a pixelated Paula.....don’t be conned by BT. Work itself is tough but they provide ample training and … I have been a BT customer for 35 years… I have been a BT customer for 35 years and my broadband contract has come up for renewal. BT..terrible at customer service and service delivery: *Sorry for the UK centric focus on this article, but perhaps US readers can swap BT for Verizon, Sprint etc etc …;) Are you a BT customer, or have you ever been in an unfortunate relationship with this shower of shi*e? Telecoms giant to invest £80m repatriating call centres to the UK from India, as … I feel bad for BT broadband customers, no wonder their internet speeds are so bad! Good quality broadband but atrocious customer service during set up of a new account. Wouldn’t recommend. BT Reviews. As mentioned earlier, Vodafone remained the worst performer for the second consecutive quarter, generating a whopping 30 complaints per 100,000 customers in the final quarter of 2020. BT treat such a customer with downright contempt through lack of cohesion. Shocking Service as usual from BT. The overall rating of the company is 1.1 and consumers are mostly dissatisfied.. This morning I was cut off abruptly from a nameless person on the phone. We specialise in phone, broadband, mobile and TV services as well as global IT networks. ”. was off line for ten days .. bt lady said it was all Open reach prob there BT! This is in no way the help that I believed they would be able to offer. It should be a simple enough task for such a large and established company such as BT to resolve. Had the engineers out who’ve changed parts that hasn’t many any difference at all. Nothing ever gets a reply. It's what we've always done and we're one of the best at it in the world. The communications giant was criticised for its long holding times and staff who did not understand English. SO I call back - I need to set up a new appointment online - Okay I do so. 19 calls in and still no resolution to the issue with my BT sports account. I find it so demoralising being a BT customer as the customer service is atrocious and rude, almost non existent. T his was the year in which Parking Eye became the UK’s most hated company (at least judged by … 232. They are a massive disappointment and I cannot wait until Feb next year when I can cancel the contract. What a joke - unprofessional and absolutely useless as a company. 3 official complaints later and further apologies from BT, still no refund. Worst Telephone and Broadbands provider. ... Openreach broadband is good but beyond that BT customer service is awful, and the BT tv product is a decade behind Sky. £17 for 5 days is a rip off!!! 20 Large Companies Known for Having the Worst Customer Service From start 18 months … thw worst and most stupid company ever payd from 2019 never had tv chanels and they sill charge me .avoid this stupid company and when you call all they are more stupid they are paid but they dont have any ideea abought they work. She said she would go back for it and bring it to me. Instant response from BT, came and looked yesterday, were here first thing this morning and all completed and sorted by lunchtime. I wanted to reduce the cost of my Mum’s BT package as she is 93 and doesn’t need all the bells and whistles now but did not want to change how she uses the TV as she is a little forgetful. Worst customer service going try connecting a BT broadband provider so we can get better internet I've had to cancel because BT decided they want to play games you lot should be ashamed of yourself give him wrong information to customers tried to tell me to turn off the phone button I clicked it and it nearly deactivated her phone line so what else you lot of messed up everything else as well can't even give information to the customers better and you need better training if I ever … 30 min on hold to find out whats up, but I get told by the operator to hold while she checks. BT 's own helpline absolutely hopeless. UK's worst broadband providers. Website and app functionality don't work either. I contacted customer service, I wanted a refund. First, I have no computer, so I can’t update that way. Home broadband and Spam: BT will allocate you an IP address every time you connect to their broadband. The connection to WiFi and bt is spotty at best. This IP address may well (thanks, among other things, to a previous user) appear on Spam blacklists (eg SORBS or Spamhaus). Today I experienced one of my worst customer experiences from a large company ever. You pay for a service to work and it barely works, always issues and when I want to cancel the contract because of all the issues and you still pay the same every month they want to charge you crazy amounts of money for early cancellation fees. They are the most expensive and have the worst customer service. I've been a BT Customer for a number of Years, their customer service is always efficient, friendly and you always speak to somebody who knows what they're talking about.Any issues with my service are quickly resolved and when there's been impact to my service I've been reimbursed. They offered every excuse under the son as to why they could not off me a refund. BT was first mentioned on PissedConsumer on Feb 05, 2008 and since then this brand received 10 reviews.. BT ranks 196 of 721 in Media category. © 2021 Trustpilot A/S. Unfortunately my journey with BT, which has now lasted more than 2 months, has been shocking. Good quality broadband. I spent 30 bucks on voices and can’t get a straight answer. If you are a current customer, you can not reduce what you pay to BT! This morning I was cut off abruptly from a nameless person on the phone. This is a disgrace. Worse still you will probably get no warning - the email will simply disappear.When this happened to me I contacted BT and raised a formal complaint. Normally I just roll it over with a bit of negotiation on price. False promises, huge hidden costs for which you cannot see what you are paying for and a customer services that are either unhelpful or trained to answer with avoidance replies. Is there actually any one person that can deal with a complaint or problem and resolve it amicably and to the customer's satisfaction? Vodafone has been rated the worst mobile phone provider for the seventh year running in an annual customer survey by consumer lobby group Which?. No wonder they have such bad reviews. Over priced for both phone line and broadband.terrible customer service never use them again. Called to get an update on my broadband installation, was told it had been pushed back. Terrible unreliable broadband, even with devices plugged directly into the wifi box everything is constantly lagging/freezing. Been a customer for nearly 40 years and stuck with them i decided to get BT TV as the cost of sky was getting ridiculous and seen bt offering a good package decided to change i wish to god I hadn't as 2 weeks after the box arrived it still doesn't work i have phoned up and was told its your router its too old i only got it before Christmas you need a new 1 you will have to pay £9.99 delivery charge thats fine i said I'm still waiting for it apparently there is a shortage of them and they don't know when they will be in stock well cancel BT TV then you can't do that well not paying for something I have no use for no apology nothing back to Sky now . From speeding up your internet connection to managing your account and billing. BT TalkTalk and BT have received the worst customer satisfaction scores in a survey of 12 broadband providers. Yesteday we were cut off .. well only took take calls, not phone out .. i rang and they apologized saying the BT Computer did it in error!!! But NO. We bring technology to life for people in the UK and in more than 170 countries around the world. Steer clear! .. and go buy 3 Dungles and we will refund you .. . I have been on the phone trying to resolve and I get fobbed off. Is it too much to ask????????? However, shift patterns are flexible and the management are very understanding. The other leading providers, EE, … BT Help is the place to come for support with all your BT products and services. I always said that you know how good a company is you require assistance and see the quality of their customer service. Several weeks without a connection, countless hours wasted in customer service being passed back and forth between departments with no resolution still.Avoid. Their driver did not deliver my coke with my order. Broadband went down yesterday, transpires it was because of the cable to the telegraph pole. What a SCAM! I find it so demoralising being a BT customer as the customer service is atrocious and rude, almost non existent. Interview. Sponsored by BT Making the most of customer contact. BT 's own helpline absolutely hopeless. Bt has gone downhill with broadband and each time they send an engineer out the problem does not get fixed. 18 months of hell with this company. Very poor experience so far. However it has also pushed up customers' bills . BT has been named as offeing the worst customer service of any company. Online chat couldn't help. This company does not care about any of their customers and just there to fill their pockets. The call is cut off, no return call, no news. You would expect lots of action, even on here, to try and remedy their atrocious service. The customer service advisor, ZEBB, then told me it is 10 days, bearing in mind I was told it may be active today but worst … Plusnet and BT have been named and shamed as the worst broadband providers in Britain for customer service - for the second time running. ACFA (Australian Financial Complaints Authority) are onto you and watch out for the biggest fines. Horrible customer service, Horrible broadband, worst experience ever. Do they even have a customer services team? These blacklists are used by other ISP to assess whether the email you are sending is spam or not and being on one of these lists increases the chances of your email being rejected as spam. Still not connected......so inept you’d think they were liars.....what an absolute waste of time, effort and energy.If you are thinking of using this shower of ineffectiveness then be prepared for a nervous breakdown. Transparency. Never again. The internet keeps dropping. Ordered broadband fibre in December - Installation to the street was completed but due to Covid could not install in the house - and quite right too I would say, BUT advised of an appointment at the end of March to complete the installation, text to confirm the times - but no one pitched up for the appointment. “ No connection after 36 days useless customer service! This was the experience I had at a local cell phone store that has been in business for 5+ years. All rights reserved. BT told me in text chats that they would be able to help with discounts on bill due to covid and homeschooling etc, however, they continued to charge me the usual bill amount and BT sport continued to rise in price even though I have never used it and no longer want it. THEN, weeks later they said as it wasnot in writing they can not refund / case closed .. THEN ... i took a call from BT saying the BT Cloud is a better service for us .. it sounded good .. and was a better price package .. took it up, our office numbere became a vertaul number and we were up a and running .. then had a bill on 24th Ded 16 saying Cancelation fee of £1700 ! Thousands of you cast your vote in the sixth annual Money Mail poll and nearly a … Is this the worst customer service ever? Time wasted (3 weeks in total) making installation appointments which were required then not honoured or needed. You pay for a service to work and it barely works, always issues and when I want to cancel the contract because of all the issues and you still pay the same every month they want to charge you … BT keep trying to tempt me into contracting with them for broadband are declined. Only the latest review will count in the company's TrustScore. Turns out, they use their customer Wifi's, not their own router near by. Can’t seem to cope with more than one screen on at a time. They increase prices whenever they feel like it and do not offer any kindness to their loyal customers during tough covid times. 232. .. still cant get any reply ... they keep saying passing on to the next level of complaimt or contacting the cluod team .. i have rang and emailed the cload team many times .. wish i never went withthem, but the sales people were very good and helpful .. can see why they are attracting customers with the good sales people but the service ongoing is rubish .. i was warned !!!! They increased the monthly price and deviated from the contract yet still want me to pay exit fees to cancel the contract. I have neither the time nor inclination to speak (and repeat myself several times over) to umpteen BT employees. Alas, from all the postings on here, it seems to be the norm. This is the worst customer service I’ve ever heard of. 95. However, it is at best a finite boost and at worst a destroyer of the economic value of existing business. I was misinformed several times by BT Customer Support, who gave me different figures for exit fees and said I wouldn't have to pay then said I would, it was quite a headache. At BT, we use the power of communications to make a better world. About BT. Internally communication is poor, processes are so backwards that BT are only interested in their bottom line. Waitr has the worst customer service I've ever dealt with. Customer Service. I got no response that made any logical sense and BT closed the complaint without resolution. Very polite engineers, brilliant. The best/worst etc. ... acquisition. BT is the runaway winner of our Wooden Spoon award for rotten customer service. ... an increased focus on quality of service and customer care, 24x7.
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